The Management of the Firm, within the framework of the implementation of a Quality Management System and with the objective of improving the functioning of the organization and its results, undertakes to establish as Firm Quality Policy The next:

- Professional excellence: Provide our clients with excellent professional service, based on in-depth and up-to-date legal knowledge of industrial and intellectual property law, compliance with their instructions and requirements, immediacy, professional courtesy and style standards, compliance with the principles ethics and the prevention of conflicts of interest, and in general the adaptation to their needs, which invites them to return to ELZABURU and allows them to remain loyal customers.

- Respect for the legal framework and internal rules of action: ensure compliance with the legal and regulatory requirements that are applicable to our activities with respect to industrial and intellectual property and the rest of those included in the scope of the Quality Management System, as well as those other internal Procedures that the Management establishes, within the framework of said System and this Quality Policy.

- Customer satisfaction: Collect and analyze the perception of the service by our clients and analyze it in order to take the necessary improvement actions to meet their expectations, managing complaints and suggestions and non-conformities, committing to immediate reaction to errors, as a method of improvement, and as a means of increasing your satisfaction.

- Continuous Improvement: Tools and means will be provided that encourage the initiative and participation of staff in search of new methods and opportunities that allow for the continuous improvement of the organization, planning and supervising its development and adaptation to the internal and external context.

- Process rationalization: Plan, define, execute and control the most appropriate process flows, trying to obtain maximum automation, simplicity and control and the greatest efficiency in their results.

- Supplier tracking: Our close collaboration with external suppliers and the continuous monitoring and evaluation of their services means that the quality of our services is maintained with the guarantee of excellence and the degree of satisfaction of our clients committed to this quality policy.

- Digital transformation: Promote the implementation of new technologies and promote their permanent updating and use by the components of the Firm, decisively betting on the Digital Management of Files, the use of virtual environments that allow mobility and teleworking, and adaptation to environments collaborative. All this under the premise of information security.

All personnel must know and respect this Quality Policy, as well as carry out the activities assigned to them in the documentation of the Quality Management System (Quality Manual and Procedures). Likewise, the different managers must ensure that the Quality Policy is understood, communicated, implemented and kept up to date by all levels that depend on it.

To apply this Policy in the organization, the Quality Management System described in this Manual is used.

The Policy will be reviewed periodically for its continued suitability. Likewise, ELZABURU Management will take the necessary measures to ensure that the Quality Policy is communicated, understood, and implemented.

The Quality Policy is translated into measurable objectives, the degree of compliance of which is analyzed in the System Review meetings.

The Quality Manager disseminates the Policy and objectives at all levels of the organization, so that all people who influence quality participate in its implementation and achievement. Furthermore, the Policy is available to all interested parties.