As part of the implementation of a Quality Management System and with the goal of improving the organization’s operations and results, the Firm’s Management is committed to establishing the following asthe Firm’s Quality Policy:
–Professional Excellence: To provide our clients with excellent professional service, based on in-depth and up-to-date legal knowledge of industrial and intellectual property law; adherence to their instructions and requirements; promptness; professional courtesy and adherence to standards of conduct; compliance with ethical principles and the prevention of conflicts of interest; and, in general, adaptability to their needs—all of which encourages them to return to ELZABURU and helps us retain them as loyal clients.
–Compliance with the legal framework and internal operating standards: ensuring compliance with the legal and regulatory requirements applicable to our activities regarding industrial and intellectual property and all other activities included within the scope of the Quality Management System, as well as any other internal procedures established by Management within the framework of said System and this Quality Policy.
–Customer satisfaction: Gather and analyze our customers’ perceptions of our service and use this information to implement the necessary improvements to meet their expectations; manage complaints, suggestions, and nonconformities; and commit to responding immediately to errors as a means of improvement and as a way to increase customer satisfaction.
–Continuous Improvement: We will provide the tools and resources that encourage staff initiative and participation in the search for new methods and opportunities that enable the organization’s continuous improvement, while planning and monitoring its development and adaptation to the internal and external environment.
–Process streamlining: Plan, define, implement, and monitor the most appropriate process flows, striving to achieve maximum automation, simplicity, and control over these processes, as well as the greatest possible efficiency in their outcomes.
–Supplier Monitoring: Our close collaboration with external suppliers and the ongoing monitoring and evaluation of their services ensure that the quality of our services is maintained in accordance with the commitment to excellence and customer satisfaction set forth in this quality policy.
–Digital Transformation: To promote the implementation of new technologies and encourage their ongoing updating and use by all members of the Firm, with a firm commitment to digital case management, the use of virtual environments that enable mobility and remote work, and adaptation to collaborative environments. All of this is carried out with a focus on information security.
All staff members must be familiar with and comply with this Quality Policy, as well as carry out the activities assigned to them in the Quality Management System documentation (Quality Manual and Procedures). Furthermore, the various managers must ensure that the Quality Policy is understood, communicated, implemented, and kept up to date by all levels of staff under their supervision.
The Quality Management System is used to implement this Policy within the organization.
The Policy will be reviewed periodically to ensure it remains up to date. In addition, ELZABURU’s management will take the necessary measures to ensure that the Quality Policy is communicated, understood, and implemented.
The Quality Policy is translated into measurable objectives, and the extent to which these objectives are met is reviewed at System Review meetings.
The Quality Manager communicates the Policy and objectives throughout the organization so that everyone who influences quality participates in its implementation and achievement. In addition, the Policy isavailable to all interested parties.